Refund policy

Our Returns Policy

1. You changed your mind

We offer a 30 day return policy for change of mind. That means if you are not satisfied with your purchase, you are welcome to return it to us up to 30 days after you received it for your choice of exchange or full refund, excluding original delivery costs.
All returned items must be in brand new, unused condition, in their original shipped packaging, and include all parts and accessories. Where returned items are not received by us in brand new condition, we will return them to you once you pay us the cost of redelivery to do so.
Return shipping costs are non‐refundable.

2. The item arrived damaged or missing parts

All orders leave our warehouse in brand new undamaged condition. If your item arrives damaged or missing parts, we will gladly replace it for you (or if stocks are exhausted, refund you in full) and reimburse you for any return shipping costs you incur to return the item to us. Please email us a copy of the receipt for any shipping costs you incur.
All claims for damaged items must be made within 2 business days of receiving your order. It is important that you open your order as soon as you get it, and notify us immediately if there is any damage.
Please take photographs of any damage and email them to us before sending the item back, as we need to report damage to our insurer, delivery courier and warehouse.

3. The item is faulty

Your purchase automatically comes with protections under Australian Consumer Law that cannot be excluded. All of our products are fully backed by manufacturer warranty.
Should your product be faulty, please contact us so we can guide you through the correct process for having the fault rectified under the manufacturer warranty. Depending on the manufacturer’s warranty terms and requirements, we will either repair or replace it for you (or if stocks are exhausted, refund you) excluding original delivery costs.

If a shipment is refused by the recipient or returned due to unpaid customs charges, GrenX will:

Deduct the original shipping cost and any return shipping fees from any eligible product refund (if the item is received back in brand-new condition).
Reserve the right to deny a refund if the item is damaged in return transit or is never returned.

Custom orders and made-to-order products may not be eligible for refunds —