FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How can I place an order for INEOS Grenadier accessories?
You can place an order directly through our website. Simply browse the accessories section, select the items you want, and proceed to checkout. For assistance, you can also contact our customer service team.
How long will it take to receive my order?
Delivery times vary based on your location and the availability of the items. Typically, domestic orders are delivered within 5-7 business days, while international orders may take 10-15 business days. You will receive a tracking number once your order has been shipped.
Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping costs and delivery times will vary depending on the destination. Please refer to our shipping policy for more details.
Returns and Warranty
Below are some of are common questions about orders
What is your return policy for INEOS Grenadier accessories?
We offer a 30-day return policy for most accessories. Items must be returned in their original condition and packaging. Please contact our customer service team to initiate a return and receive a return authorization.
Do the accessories come with a warranty?
Yes, all our INEOS Grenadier accessories come with a manufacturer's warranty. The warranty period and coverage details vary by product. Please refer to the product page or contact us for specific warranty information.
Technical Support and Installation
Below are some common questions about our products
Can I install the accessories myself, or do I need professional help?
Many of our accessories can be installed by the vehicle owner with basic tools and skills. However, some items may require professional installation. We provide detailed installation instructions with each product, and our customer service team is available to assist with any questions.
What should I do if I encounter issues with my accessory after installation?
If you experience any issues with your accessory, please contact our customer service team for support. We can provide troubleshooting assistance and, if necessary, arrange for a replacement or repair under warranty.
Can you source specific accessories not listed on your website?
If you are looking for a specific accessory that is not listed on our website, please contact our customer service team. We will do our best to source the item for you or provide alternative recommendations.